|
1.
Pricing
and
contract
-
Prices
and
itineraries
can be
changed
without
prior
notice
-
Prices
given
in
propositions
and
invoices,
distributed
by
e-mail
of fax
from
our
staff,
are
the
officially
valid
rates
and
remain
unchanged
2.
Reservation
and
confirmation
-
You
can
send
your
reservation
to one
of
Halong
Emotion’s
legal
offices,
mentioned
in
this
website
-
A
deposit
of 30%
of the
full
amount
is
required
to
confirm
your
reservation.
Final
payment
must
be
made
at
least
one
month
before
departure
of the
tour.
Otherwise,
Halong
Emotion
has
the
right
to
cancel
reservations,
without
returning
the
clients’
deposit
-
In
case a
reservation
is
made
within
the
month
of
departure,
the
total
sum
must
be
paid
at
once
-
After
booking
the
client
receives
an
invoice
by
e-mail
or fax
3.
Payment
methods
-
Cash
(only
possible
after
agreement with
both
parties)
-
Traveller
cheques
(only
possible
after
agreement with
both
parties)
-
Bank
transfer
(additional
banking
fees
to be
paid
by the
client)
-
Credit
Card
(only
possible
at our
offices)
4.
Cancellation
4.1 /
Cancellation
by the
Customer
In case
of
cancellation
by the
Client /
Travel
Agency,
for
whatever
reason,
the
client
agrees
to pay
cancellation
fees:
|
-
More
than
30
days
before
departure |
10%
of
the
price
of
the
cruise
|
|
- 10
to
30
days
before
departure
|
20%
of
the
price
of
the
cruise
|
|
- 72
hours
to
10
days
before
departure
|
30%
of
the
price
of
the
cruise
|
|
- 48
hours
to
72
hours
before
departure |
50%
of
the
price
of
the
cruise
|
|
-
Less
than
48
hours
before
departure |
70%
of
the
price
of
the
cruise
|
4.2 /
Cancellation
by
Halong
Emotion
Halong
Emotion
will
cancel
the
agreement
with the
client
in case
of
natural
disasters,
epidemics,
political
disturbances
and
other
dramatic
developments
of this
kind. In
this
case the
client
will
receive
the
total
sum of
payment
back,
without
having
the
right to
any
indemnity.
5.
Responsibilities
Halong
Emotion
provides
travel
services
to its
clients
as
mentioned
in the
quote/contract
given by
Halong
Emotion.
In case
anything
happens
outside
the
program
or
contract
it
cannot
be
granted
under
the
responsibility
of
Halong
Emotion.
During
the
cruise
clients
must
follow
the
guidelines
announced
by our
crew.
6.
Insurance
Local
insurance
is
included
in the
ticket
sold by
Halong
Bay’s
Management
Board.
If
problems
occur,
Halong
Emotion
strives
to solve
these
problems
within
their
capability
and
responsibility.
However,
Halong
Emotion
is not
responsible
for any
injury,
loss or
damage
of
personal
belongings,
death
loss,
accidents,
illness
… during
the
cruise.
7.
Litigation
In case
of
difficulties,
both
parties
must
make an
effort
in
seeking
an
agreeable
solution
to their
dispute.
In case
of
disagreements
and/or
complaints
the
‘Vietnam
International
Arbitration
Centre’
under
the
‘Vietnam
Chamber
of
Commerce
and
Industry
will be
solely
responsible.
All
complaints
must be
submitted
in form
of
writing,
within
30 days
after
the
provided
services
from
Halong
Emotion.
|
